For men's and women's fertility.
Authorized distributor

Mexico City: +52-55-5484-8407  Guadalajara: +52-333-121-0515
  Querétaro: +52-442-245-3366
Toll free phone number: 01800-337-8422

Fertihumana Labs, S.A. de C.V. residing in 25 Colima Altos, Villa Coyoacan, Coyoacan, Mexico City, 04000, is the responsible entity for the use and protection of your personal data, and regarding to that, we inform you the following:

For what purposes are we using your personal data?

Personal data that we collect from you will be used for the following purposes which are necessary for the service you are hiring:

  1. To provide exclusive information to health professionals specialized in fertility treatments.
  2. To charge and invoice the purchases that you make.
  3. To deliver the products that you buy outside from our facilities when you ask for it.

What personal data are we using for these purposes?


  1. If you are a health professional specialized in fertility treatments we will ask you for your full name, professional license number, address of your office, phone number and email.
  2. In order to invoice your purchases we will ask you for your full name or business name, fiscal residence and email.
  3. To deliver your order outside of our facilities we will ask you for the name of the person who is receiving it, delivery address and phone number.
  4. If your payment is going to be with debit or credit card we require from you the name of the cardholder, card number, expiration date and security code.

Who do we share your personal information with and for what purposes?

Recipient of personal data


  1. Governmental authorities related to fiscal activity
  1. Invoicing
  1. Banking institutions
  1. Charge with debit or credit card


How can you access, rectify or cancel your personal data, or oppose to its use?

You have the right of knowing what personal data we have got from you, what are we using them for and the usage conditions that we give to them (Access). Likewise, it is your right to request the correction of your personal information in case it is not current or it is inaccurate or incomplete (Rectification); its elimination from our records and databases when you consider that it is not being used according to the principles, duties and obligations that are established in the normative (Cancellation); as well as opposing to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you should present the respective request in our offices located at 25 Colima Altos, Villa Coyoacan, Coyoacan, Mexico City, 04000, or through the website in the tab of the privacy policy and in the ARCO request format.

In order to know the procedure and the requirements for the exercise of ARCO rights, you could call to the following phone number: +52 55 5484 8407, enter our website in the privacy policy section, or get in touch with our Privacy Department which will process your requests for the exercise of this rights, and attend any question that you have about the processing of your information. The contact information of the Privacy Department is: 25 Colima Altos, Villa Coyoacan, Coyoacan, Mexico City, 04000; phone number: +52 55 5339 3939 8407, email:

How can you revoke your consent to the use of your personal data?

You can revoke the consent that, as the case may be, you have given us to process your personal data. However, it is important that you take into account that we cannot attend the request in all the cases or concluding its use immediately because it is possible that, due to a legal obligation, we need to keep processing your personal data. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we will not be able anymore to provide you the service that you requested, or the conclusion of your relationship with us.

To revoke your consent, you should present your request at 25 Colima Altos, Villa Coyoacan, Coyoacan, Mexico City, 04000; call to +52  55 5339 3939 or send an email to

To know the procedure and requirements for the revocation of your consent, you could call the following number: +52  55 5339 3939, enter our website in the privacy policy section, or get in touch with our Privacy Department.

How can you limit the use or divulgation of your personal information?

With the aim of letting you limit the use and divulgation of your personal information, we offer you the following means:

  1. Your registration in the Public Register to Avoid Publicity, which is in charge of the Federal Prosecutor's Office for the Protection of Consumers (Profeco), so that your personal data are not used to send you any advertisements or promotions from companies who sell goods or services. In order to have more information about this register, you could check Profeco's website or get in touch with this institution directly.
  2. Your registration in the customer data exclusion list, so that we do not process your personal data with marketing, advertising or commercial prospecting purposes. In order to have more information about this, call to the phone number +52 55 5339 3939, send an email to the following address:, or check our website

How can you know the changes made to this privacy policy?

The present privacy policy may be subjected to modifications, changes or updates derived from new legal requirements, our necessities regarding the products and services we offer, our privacy practices, changes in our business model or other causes.

We are committed with keeping you informed about the changes which this privacy policy might suffer through in the privacy policy section.

Date of the last update: May 15th, 2018.